Refund policy

Refund & Return Policy
We want you to be happy with your purchase. If something isn't right, we're
hereto help.
Order Processing Time
Orders are typically processed within 1-3 business deays after payment
isconfirmed. Processing times may be slightly longer during holidays, promotional periods,
orperiods of high order volume.
Order Cancellations
You may request to cancel your order within 24 hours after placing the
order.Once an order has been processed, shipped, or handed over to the carrier,
it canno longer be canceled. If you need to cancel your order, please contact us as soon as possible at
info@tianchengg.top.
Returns
You may request a return within 30 days of receivingyour order.Items must be
unused, in original condition, and in original packaging.Certain items, such as
personal-care items, clearance items, or perishablegoods, may be non
returnable.
Refunds
Once your return is received and inspected, we will notify you.If approved, your
refund will be automatically processed to your origirhalpayment method within 3
7 business days.
Shipping costs are non-refundable
Exchanges
If you received a defective or damaged item, email us andwe will arrange
areplacement.
Return Shipping
Customers are responsible for return shipping costsunless the item is defective.
Return Address
620  Pearl Street, Sacramento, CA, 95823
Please contact us before sending any return package.Returns sent without
priorauthorization may not be accepted.
To start a return, contact us at:
e Email: info@tianchengg.top